Job Summary: The Concession Stand Lead is responsible for overseeing the daily operations of concession stands during events. This role involves supervising a team of volunteers and employees ensuring e icient service maintaining inventory and adhering to food safety regulations. The supervisor will also play a key role in mentoring and leading nonprofit volunteers ensuring they have a positive and rewarding experience.
Key Responsibilities:
o Team Supervision: Lead train and supervise a team of volunteers and concession workers. Provide guidance and support to ensure smooth operations and high quality customer service.
o Volunteer Coordination: Ensure nonprofit volunteers understand their roles maintain enthusiasm and work e iciently during shifts.
o Operations Management: Oversee all concession stand activities including food preparation beverage service and cleanliness ensuring compliance with health and safety regulations.
o Inventory & Cash Handling: Manage inventory levels ensuring products are fully stocked and waste is minimized. Oversee cash handling procedures and reconcile sales at the end of shifts.
o Customer Service: Maintain a high level of customer service by ensuring all team members are attentive courteous and responsive to guest needs.
o Safety & Compliance: Ensure that all team members adhere to food handling sanitation and safety standards including Title 4 alcohol laws and food handler certifications.
o Problem Solving: Address and resolve any issues that arise during the event including customer complaints equipment malfunctions and sta ing concerns.
o Reporting: Provide regular feedback to the Event Operations Manager including performance reviews of volunteers financial reports and inventory updates.
Qualifications:
Experience: Minimum of 2 years of supervisory experience in food service concessions or
a similar hospitality role.
Leadership: Proven ability to lead and inspire a diverse team including volunteers.
Skills: Excellent communication organizational and problemsolving skills. Ability to handle cash and maintain accurate financial records.
Certifications: Must possess or be able to obtain a food handler s card and Title 4 alcohol certification.
Flexibility: Ability to work in a fastpaced environment with varying hours including evenings weekends and holidays based on event schedules.
Preferred Qualifications:
Experience working with nonprofit organizations and volunteer coordination. Prior work at large venues or stadiums is a plus.
Benefits:
Opportunities for growth within the organization.
Potential for permanent placement or promotions based on performance.
inventory management,communication,compliance,food safety,problem-solving,organizational skills,team supervision,customer service,cash handling
Concession Manager
