Experience : 5 years
Job Location : Bangalore
Shift timings : Night shift ( Either 6.30 PM or 9 PM)
Work Type: Work from Office
Mandatory Skills: Qualtrics ( Familiar with Sql and Jquery)
About the Role:
As a Senior Analyst you will play a crucial role in improving customer experience retention and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting stitching and analyzing Voice of Customer and CX data and are passionate about customer feedback. You will partner with the other Analysts on the team as well as the Directors in delivering impactful presentations that drive action across the organization. You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a gogetter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fastpaced environment with changing priorities.
Roles and Responsibilities:
Stitch and analyze data from primary/secondary sources to determine key drivers of customer success loyalty risk churn and overall experience.
Verbalize and translate these insights into actionable tasks.
Develop monthly and adhoc reporting.
Maintain Qualtrics dashboards and surveys.
Take on adhoc tasks related to XM platform onboarding maintenance or launch of new tools
Understand data sets within the Data Services Enterprise Data platform and other systems
Translate user requirements independently
Work with Business Insights IT and technical teams
Create PowerPoint decks and present insights to stakeholders Requirements:
Bachelor s degree in data science/Analytics Statistics or Business. Master s degree is a plus.
5 years of experience in an analytical customer insights or related business function. Basic knowledge of SQL and Google Big Query. 1 year of experience working with Qualtrics Medallia or another Experience Management platform Handson experience with statistical techniques: profiling regression analysis trend analysis segmentation
Nontechnical requirements:
You have experience working on clientfacing roles.
You are available to work from our Bangalore office from Day 1 in a night shift.
You have strong communication skills.
You have strong analytical skills.
You are wellorganized and high in energy.
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Senior Analyst
