Network Administrator
Location: Bengaluru
Experience: 3 to 6 Years
Experience/Knowledge
- 3 years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers switches firewalls etc.
- Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels across a geographic region.
- Demonstrate strong written and verbal communication skills.
- Experience with Firewalls Load balancers will be an added advantage.
Education/ Certification
- BE/BTech/BCA/BSC
- CCNA or similar network certification.
Job Description:
- 3 years of technical experience with Routing and Switching Configurations. Should have configuration and good troubleshooting skills.
- Monitoring Field engineersand broadband engineers are not fit for this role.
- Passionate about networking information technology or cloud technologies.
- An uptodate knowledge and understanding of your employer& business and industry needs as well as the technical demands
- Excellent communication skills particularly the ability to communicate with staff who are not technically trained.
- Teamwork skills and the ability to feel comfortable working with different teams clients and groups of staff across an organization.
- Organizational skills and the ability to prioritize your workload.
- Ready to work in rotational shifts in 24x7 operations
Key Responsibilities:
- Provide support in the areas of Network and Network security products like Cisco Comware Aruba Checkpoint Palo Alto Fortinet F5 etc. Operate Administer and Govern customer setup.
- Provide leadership in technical problem management and the resolution of all issues working closely with end customers and HP remote and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers customers and/or relevant managers.
- Participate in afterhours remote support rosters Identify and contribute to projects to improve product support customer satisfaction and team efficiency.
- Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents (KM & KT)
- Required to communicate effectively with Technical and NonTechnical stakeholders and should have the ability to drive the conversation/discussion
- Must be able to interact with colleagues from different countries and background (own team members of SC and Product Divisions)
- Participate/Drive ITIL based change management Problem management incident management.
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