Customer Service Agent with German
Customer Service Agent with German
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Customer Interaction: Handle customer inquiries via email providing information and resolving issues with a positive empathetic and professional approach.
- Adhere to Policies: Follow established communication procedures and guidelines to ensure consistent service.
- DecisionMaking: Evaluate customer situations and make quick informed decisions based on defined policies and protocols.
Your Profile
- Language Skills: Professionally fluent in German (written and verbal) with good command of English.
- Adaptability: Able to stay flexible and make quick sound decisions in a fastmoving environment.
- Reliability: Conscientious and dependable with a strong attention to detail.
- Customer Focus: Empathetic with a genuine desire to help customers.
- Interest in Tech & Marketplaces: Ideally you have an interest in marketplaces the shared economy and new technologies.
- Experience: Previous experience in content moderation customer care or online business is advantageous.
What We Offer
- Competitive Salary & Benefits: Attractive compensation package with additional perks.
- Extra Vacation Days: Additional paid leave on top of the standard allowance.
- Office Perks: Free fruit tea and coffee in the office for a productive environment.
- Work Flexibility: Option to work from home during late shifts and weekends.
- Convenient Transport: Free transport to the office from select areas within Malta.
- Team Performance Bonus & Remote Allowance: Incentives based on performance and support for remote work.
- Corporate Discounts: Access to discounts for gym memberships shops and taxi services.
- Health & Wellness: Private health insurance eye care tests and professional support for health and wellbeing.
- Training & Development: Comprehensive training program and regular feedback to help you grow.
- Relocation Support: Assistance for international applicants to relocate smoothly to Malta.
customer support,fluency in german,empathy,english,adaptability,german,good command of english,decision making,communication skills,attention to detail,content moderation,german (written and verbal),decision-making,interest in technology,problem solving,customer service
Employment Type
Full Time
Company Industry
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
