As an RCM youll be responsible for overseeing the collections process leading a team of
collection agents Collection managers and agencies and implementing effective strategies to improve the recovery. This role will work closely with Business risk and Analytics teams to achieve the targets and also to address any risk arising out of the under writing Pricing and Segmentation.
Key Responsibilities :
Manage the portfolio of Assigned region which can be a single state or multiple state
depending on the size of the portfolio
Lead and motivate the team to achieve the defined targets
Strategize the collection approach for your assigned region
Will be responsible for all buckets from current to 180 DPD
Responsible for assessing and taking appropriate corrective actions of collection partners of the region including collection agencies third party service providers Call centres etc...
Responsible for agency recruitment assessment and performance
Should be willing to travel across the assigned territory on a regular basis and meet the
customers agencies and FOS also on a regular basis
Should be responsible for collection DR Mile stones and field visit optimization
Working closely with Risk and Analytics team and frame the collection strategies for the
region and with business team on expansion strategies
Ensure the timely flow of MIS Monthly reports and other critical insights from the field on
a timely basis.
Ensure compliance with legal and regulatory requirements
Working closely with Finance team and business team on employee and agency
incentive strategies.
Required Experience :
Should have worked in team management role in collections in the previous 2
experiences
Should have agency management experience
Should have minimum 8 years experience in the unsecured loan collection role
Experience in Consumer durable collections will be an added advantage
Must have worked in south Indian states in the last assignment
performance monitoring,target orientation,collections management,risk assessment,leadership,training and development,collections,loans,data analysis,team management,report generation,communication,legal and compliance knowledge,agency management,compliance management,customer relationship management,collections strategy