Call Center Manager Project Odyssey
Call Center Manager Project Odyssey
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage and enhance call center operations ensuring efficient customer service and support.
- Set and monitor key performance metrics including call resolution and customer satisfaction.
- Lead train and develop customer delivery team members.
- Improve customer delivery processes through technology and process optimization.
- Provide actionable insights based on regular reporting and data analysis.
- Ensure compliance with company policies travel regulations and SLAs.
- Partner with crossfunctional teams to resolve customer issues and enhance service delivery.
- 5 years in call center operations with expertise in corporate travel or SaaS.
- Strong data analysis skills and experience with reporting tools.
- Leadership skills and a customerfirst mindset.
reporting tools,leadership,call center administration,customer service,call center operations,data analysis,travel,process optimization,saas
Employment Type
Full Time
Company Industry
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
