Customer support manager max 4 yrs
Customer support manager max 4 yrs
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Job Description
Overview
Key Responsibilities
- Lead and manage the customer support team fostering a positive work environment.
- Develop and implement customer support policies and procedures.
- Monitor team performance and provide constructive feedback.
- Analyze customer service metrics to identify areas for improvement.
- Handle escalated customer complaints and ensure timely resolutions.
- Coordinate with other departments to streamline processes and enhance service.
- Train new team members on company policies and customer service protocols.
- Maintain an indepth knowledge of products and services to assist customers effectively.
- Gather customer feedback and report insights to upper management.
- Develop strategies to improve customer satisfaction and retention rates.
- Conduct regular team meetings to discuss challenges and share best practices.
- Promote a culture of teamwork and continuous improvement.
- Assist in the hiring process for new customer support staff.
- Ensure the team meets all quality assurance standards.
- Stay updated on industry trends and customer service technologies.
Required Qualifications
- Bachelors degree in business communications or related field.
- Minimum of 4 years of experience in customer service or support roles.
- Prior experience in a supervisory or managerial position is preferred.
- Proven ability to lead a team and enhance performance.
- Strong understanding of customer service software and tools.
- Excellent verbal and written communication skills.
- Ability to analyze data and translate findings into actionable strategies.
- Familiarity with customer relationship management (CRM) systems.
- Experience in training and developing team members.
- Proficient in conflict resolution and negotiation skills.
- Demonstrated ability to work in a fastpaced environment.
- Strong organizational and time management skills.
- A customercentric mindset with the ability to empathize.
- Willingness to adapt to changing priorities and situations.
- Knowledge of industry best practices in customer service.
analytical thinking,communication skills,training and development,team leadership,data analysis,customer service,conflict resolution,organizational skills,performance management,technical proficiency,adaptability,communication,customer relationship management (crm),time management
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
