Customer Support Remote
Customer Support Remote
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Job Description
Overview
Key Responsibilities
- Respond to customer inquiries promptly via various channels (phone email chat).
- Identify troubleshoot and resolve customer issues efficiently.
- Maintain a thorough understanding of company products and services to provide accurate information.
- Document customer interactions and feedback in the CRM system.
- Analyze recurring issues and escalate to relevant departments as necessary.
- Provide guidance and support for new product launches and updates.
- Ensure a positive customer experience by exercising empathy and professionalism.
- Build and maintain strong relationships with customers through active engagement.
- Assist customers with account management and billing inquiries.
- Participate in training programs to stay updated on policies or product changes.
- Collaborate with team members to improve support processes and customer experience.
- Gather customer feedback to inform product improvements and service enhancements.
- Handle difficult conversations with poise and resolve conflicts amicably.
- Monitor customer satisfaction and follow up on outstanding issues.
- Develop selfhelp resources and contribute to a knowledge base for better customer support.
Required Qualifications
- High school diploma or equivalent required; bachelor s degree preferred.
- Proven experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to manage multiple tasks simultaneously in a fastpaced environment.
- Understanding of customer service principles and practices.
- Problemsolving and analytical skills.
- Ability to work independently and manage time effectively.
- Experience handling technical inquiries or technical support experience is a plus.
- Familiarity with community forums and support channels is advantageous.
- Commitment to continuous learning and professional development.
- Positive attitude with a customercentric approach.
- Ability to adapt to new systems and processes quickly.
- Willingness to work flexible hours including weekends or holidays if necessary.
- Experience in remote work settings is a plus.
- Basic knowledge of the industry related to the company s products/services is beneficial.
technical proficiency,time management,communication skills,problem-solving,team collaboration,customer service,crm software,analytical skills,adaptability,microsoft office suite,technical support
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
