Virtual Benefits Rep-New Jersey
Virtual Benefits Rep-New Jersey
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Client Interaction:
- Explain and clarify insurance policy benefits coverage and exclusions to clients.
- Assist clients with claims processing and follow up on the status of their claims.
- Provide information on different insurance products and services.
- Policy Management:
- Process new insurance applications renewals and policy changes.
- Maintain accurate records of client interactions and transactions.
- Ensure compliance with industry regulations and company policies.
- Customer Service:
- Handle customer inquiries complaints and escalations in a professional manner.
- Provide support and guidance to clients in understanding their benefits and resolving any issues.
- Schedule appointments and followup meetings with clients.
- Administrative Duties:
- Prepare and distribute policy documentation quotes and other relevant materials.
- Conduct administrative tasks such as data entry filing and document management.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Communication:
- Excellent verbal and written communication skills to effectively interact with clients and colleagues.
- Ability to explain complex insurance terms and policies in a simple and clear manner.
- Customer Service:
- Strong customer service skills with a focus on empathy patience and problemsolving.
- Ability to handle difficult situations and provide solutions to clients issues.
- DetailOriented:
- High attention to detail to ensure accuracy in policy processing and documentation.
- Organizational skills to manage multiple tasks and prioritize effectively.
- Technical Proficiency:
- Familiarity with insurance software and CRM systems.
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
- Analytical Skills:
- Ability to assess clients needs and recommend appropriate insurance products.
- Problemsolving skills to address client concerns and claims issues.
- Regulatory Knowledge:
- Understanding of insurance regulations and compliance requirements.
- Ability to stay updated with changes in the insurance industry and regulations.
- A high school diploma or equivalent is typically required; a bachelors degree in business finance or a related field can be advantageous.
- Relevant certifications (e.g. Certified Insurance Counselor (CIC) Licensed Insurance Representative) may be required or preferred.
- Previous experience in insurance customer service or a related field is often beneficial.
regulatory knowledge,technical proficiency,analytical skills,customer service,communication,telephone manner,detail-oriented
Employment Type
Full Time
Company Industry
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
