International Voice Process Healthcare Domain
International Voice Process Healthcare Domain
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Job Description
CSR Skills and Qualifications:
- To answer and make calls within the set standard.
- To provide accurate information to callers.
- To provide exceptional customer service.
- To acquire all necessary process information.
- To stay updated with protocols as per process.
- To document all call information according to standard operating procedures.
- To maintain and improve quality results by adhering to standards and guidelines.
- To learn additional responsibilities to grow within the organization.
- To follow up customer calls where necessary.
- To learn multiple processes.
- To report unresolved call issues to the supervisor.
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills 30wpm.
- Team player with strong listening and interpersonal skills
- Superior listening verbal and written communication skills.
- Qualityoriented individual with the ability to rapidly learn.
strong oral and written communication skills,international voice process,ability to ask probing questions,typing,knowledge of customer service practices and principles,good typing skills,results-oriented,customer service skills,sales skills,customer service,motivational skills,communication skills,self-motivation,excellent data entry skills,team player,strong relationship building,excellent listening skills
Employment Type
Full Time
Company Industry
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
