Urgent Hiring - Customer Care Representative Semi - Voice Process
Urgent Hiring - Customer Care Representative Semi - Voice Process
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Job Description
Overview
Key Responsibilities
- Manage incoming customer calls and respond to customer inquiries.
- Provide information about products and services.
- Handle and resolve customer complaints effectively and empathetically.
- Document customer interactions in the Customer Relationship Management (CRM) system.
- Identify and escalate priority issues to the appropriate internal teams.
- Maintain high customer satisfaction ratings through excellent customer service.
- Follow up with customers to ensure their issues are resolved.
- Conduct followup calls to ensure customer satisfaction.
- Participate in training sessions to improve service skills and product knowledge.
- Stay updated on product and service changes to provide accurate information.
- Collaborate with team members to achieve departmental goals.
- Meet performance metrics for customer handling and resolution times.
- Assist in the development of improved customer service processes.
- Engage in continuous improvement initiatives to enhance customer experience.
- Prepare reports on customer feedback and trends for management review.
Required Qualifications
- High school diploma or equivalent; Bachelors degree is a plus.
- Proven experience in a customer service role preferably in a semivoice process.
- Strong verbal and written communication skills.
- Demonstrated ability to solve problems and provide appropriate solutions.
- Familiarity with customer service software and computer systems.
- Ability to handle stressful situations and remain calm.
- Strong team collaboration skills.
- Prior experience in a call center is advantageous.
- Willingness to work flexible hours including evenings and weekends.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- Ability to learn new software quickly.
- Positive attitude and a passion for helping others.
- Understanding of industryrelated products and services.
- Fluency in additional languages is a plus.
microsoft office suite,organizational skills,customer service,customer,team collaboration,time management,communication skills,problem solving,crm software,empathetic listening,active listening,stress management
Employment Type
Full Time
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
