Customer Service Associates - Temporarily Work at home
Customer Service Associates - Temporarily Work at home
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Job Description
Responsibilities
- Respond to customer inquiries through phone email and chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints effectively and efficiently.
- Document all customer interactions in the CRM system.
- Follow up with customers to ensure issues are resolved.
- Maintain a high level of product knowledge to assist customers.
- Assist with order processing and tracking.
- Identify and escalate priority issues to the appropriate teams.
- Adhere to company policies and procedures while handling inquiries.
- Work towards achieving personal and team performance metrics.
- Engage in ongoing training and feedback sessions.
- Manage time effectively to handle high volume calls.
- Continuously seek ways to enhance customer satisfaction.
- Participate in team meetings and contribute ideas for process improvements.
- Support other team members and contribute to a positive work culture.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or related field.
- Strong proficiency in using computers and office software.
- Ability to navigate multiple systems simultaneously.
- Excellent verbal and written communication skills.
- Demonstrated problemsolving capabilities.
- Ability to work independently in a remote environment.
- Strong organizational and timemanagement skills.
- Ability to adapt to changing work demands.
- Familiarity with CRM software is a plus.
- Ability to handle customer inquiries with professionalism.
- Willingness to work flexible hours including weekends.
- Positive attitude with a strong sense of empathy.
- Ability to maintain confidentiality and handle sensitive information.
- Team player with strong interpersonal skills.
- Internet access and a quiet work environment for remote work.
proficiency in using computers and office software,strong communication skills,empathy,active listening,organizational skills,customer service,problem-solving capabilities,multitasking,time-management skills,adaptability,familiarity with crm software,interpersonal skills,time management,communication skills
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
