Runner

Roles and responsibilities

Our jobs aren’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats,

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.
Strong physical stamina and ability to move quickly in a fast-paced environment.
Excellent communication and teamwork skills.
Basic knowledge of menu items to answer guest questions if needed.
Attention to detail to ensure order accuracy.
Friendly and professional demeanor.
Performance Metrics:
Speed and accuracy of food delivery.
Positive feedback from waitstaff and kitchen staff.
Dining area cleanliness and readiness.
Guest satisfaction related to timely service.
Effective teamwork during peak hours.
Dining Area Maintenance:

Keep the dining area clean and organized, including clearing used dishes and resetting tables.
Replenish condiments, napkins, and other table essentials.
Support Waitstaff:

Assist servers during peak hours by delivering drinks, bread, or other items.
Help ensure that the restaurant operates smoothly by providing backup support when necessary.
Compliance and Safety:

Follow health and safety regulations, including proper food handling procedures.
Ensure pathways between the kitchen and dining area are free of obstacles.