CX Experience Manager- W2 Contract Jobs in eTek IT Services, Inc. in Any - India

CX Experience Manager- W2 Contract

ETek IT Services, Inc.

Posted on : 20-12-2024

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1 Vacancy

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Job Location

India

Monthly Salary

INR INR 5500000 - 6000000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Role:CX Experience Manager

Location:Remote (EST or CST New England preferred but not required)

Term:6 Months

Looking for a contractor to support the CX team as an Experience Manager.

Job Description:

Responsible for understanding where there are gaps in experience for members providers and employers.

Work with other groups internally such as the analytics team and research team and incorporate that information into their assessments. Bring that information into conversations with the respective business stakeholders learn about the businessunit priorities and merge the business and customer needs. Therefore it is extremely important that this person has strong collaboration and communications skills. They should have proven experience working across internal groups and gaining buyin for initiatives.

This is primarily an operational role. They will be working through data sets creating research requests etc. but there is an element of strategy as well. Once they identify the need from the customer they will need to align it with the business goal;s. Almost a productowner mentality.

They dont need to be highly technical but they should be comfortable analyzing and utilizing data.

Preferred Experience and Skills:

o They should have previous CX experience (experience manager experience lead experience owner)

o Healthcare (Payer) experience will be given preference but isnt required

o The team uses Miro to help build journeys. It would be a plus if a candidate had experience with this or similar tool.

communication,cx experience,experience with miro or similar tools,data analysis,collaboration,research,strategic alignment,cx,analytics,customer

Employment Type

Full Time

Company Industry

Key Skills

Facilities Management
ADMA
Heavy Bus Driving
AXA
Building Services
Courier Delivery

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About Company

ETek IT Services, Inc.

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CX Experience Manager- W2 Contract

ETek IT Services, Inc.

Job Description

Employment Type

Company Industry

Key Skills

About Company

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