Branch Operations Manager
Branch Operations Manager
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Job Description
Responsibilities:
- Oversee daytoday branch operations ensuring smooth efficient workflows.
- Maintain an organized and productive branch environment minimizing disruptions.
- Implement and monitor SOPs making continuous improvements for operational excellence.
- Lead coach and inspire your team to exceed customer expectations and performance goals.
- Foster a positive inclusive culture that promotes teamwork respect and growth.
- Conduct regular training and development sessions empowering your team to reach their full potential.
- Ensure exceptional customer service with prompt accurate and empathetic support.
- Resolve customer inquiries and issues swiftly turning challenges into opportunities.
- Gather feedback to improve branch service quality ensuring customer satisfaction and loyalty.
- Drive branch sales through strategic planning customer engagement and new product introductions.
- Identify crossselling and upselling opportunities maximizing revenue streams.
- Collaborate with regional sales teams sharing best practices and achieving collective success.
- Ensure strict adherence to all regulatory security and operational compliance standards.
- Conduct routine checks audits and staff training to maintain compliance and risk awareness.
- Implement risk mitigation strategies proactively identifying potential risks and addressing them.
Skills & Qualifications:
- Education: Bachelor s degree in Business Finance or related field
- Experience: 5 years in branch management operations or customer service with leadership experience
- Skills: Strong decisionmaking team leadership and customer service skills
- Attributes: Proactive adaptable and committed to excellence in branch performance and customer satisfaction
- Growth Opportunities Career development in a dynamic inclusive work environment.
- Supportive Culture Work with an enthusiastic team that values collaboration and customer success.
- Recognition & Rewards Competitive salary performance bonuses and benefits.
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Employment Type
Full Time
Company Industry
Key Skills
- Corrosion Inspection
- Evaluation
- Drafting
- Activex
- HR Operations
