SaaS Technical Customer Support -
SaaS Technical Customer Support -
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Job Description
- Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Qualifications
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Node.js JavaScript & MySQL(Strong Knowledge).
- Experience with Hardware/IoT devices ideally Smarthome Devices like Smart Loct etc.
- Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
problem-solving,communication skills,english communication,mysql,strong english communication,javascript,customer-oriented mindset,customer support,experience with hardware/iot devices,strong english communication skills,technical support experience,technical support,problem-solving abilities,saas,smart home devices,node.js,familiarity with saas products,customer service,saas products,hardware/iot devices
Employment Type
Full Time
Company Industry
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