B2B Customer Onboarding Project Manager Mobility Services

1. Customer Onboarding & Project Management

• Oversee the entire onboarding process for B2B customers adopting CUSTOMER mobility services.
• Manage number porting from customers previous providers ensuring a seamless and timely transition.
• Identify potential onboarding roadblocks and work with internal and external stakeholders to mitigate risks.

1. Mobile Device Management (MDM)

• Coordinate setup and configuration of MDM solutions ensuring alignment with enterprise security and compliance policies.
• Collaborate with IT managers and technical teams to integrate MDM into the customer s existing IT infrastructure.

1. Proactive Support & Customer Experience Improvement

• Provide proactive support to anticipate and resolve issues throughout the onboarding phase.
• Gather and analyze customer feedback to identify improvement areas for the onboarding process and overall customer experience.
• Build and maintain strong relationships with B2B customers to ensure satisfaction and trust in CUSTOMER services.

1. FCC Documentation & Regulatory Compliance

• Ensure all processes related to number porting and mobility services adhere to FCC and industry regulations.
• Complete and submit required regulatory documentation ensuring compliance with federal standards.
• Stay informed on regulatory changes and update processes and documentation as needed.

1. Collaboration with Internal Teams

• Work closely with internal teams including IT Managers engineers and the mobility team to address technical issues and coordinate service delivery.
• Ensure alignment on customer needs project specifications and service deadlines across internal teams.
• Serve as the primary point of contact for the customer providing updates and ensuring clear communication throughout the onboarding process.

• Bachelor s degree in Information Technology Business or a related field.
• 3 years of experience in customer onboarding project management or client services preferably in B2B or telecommunications.
• Knowledge of Mobile Device Management (MDM) and FCC regulations.
• Proven experience with project management and problemsolving in customer service settings.
• Strong communication and relationshipbuilding skills with both technical and nontechnical stakeholders.
• Familiarity with regulatory compliance processes is a plus.

• Project management skills with the ability to manage timelines and deliverables.
• Strong technical knowledge of mobile solutions including MDM.
• Exceptional communication collaboration and customer service skills.
• Ability to work crossfunctionally with technical and business teams.
• Knowledge of FCC and industry regulations.

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