Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM
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Job Description
Microsoft Dynamics 365 CRM Job Description
Overview
Key Responsibilities
- Configure and customize Microsoft Dynamics 365 CRM to meet business needs.
- Collaborate with crossfunctional teams to gather and document requirements.
- Conduct training sessions for endusers to ensure effective use of the CRM system.
- Develop and maintain CRM documentation including user guides and best practices.
- Monitor CRM usage and user adoption; provide ongoing support and enhancements.
- Analyze business processes and suggest improvements through CRM capabilities.
- Integrate CRM with other applications and thirdparty tools.
- Perform regular updates and maintenance of the CRM system.
- Provide data analysis and reporting to assess the efficiency of CRM initiatives.
- Assist in the management of CRMrelated projects from inception to deployment.
- Resolve issues and troubleshoot technical problems affecting the CRM platform.
- Maintain data integrity and accuracy within the CRM database.
- Stay updated on new features and best practices in Microsoft Dynamics 365 CRM.
- Work closely with the IT department to address technical integrations and infrastructure needs.
- Provide insights on market trends to enhance CRM effectiveness and strategies.
- Collaborate in the development of CRM strategies to boost sales and customer retention.
Required Qualifications
- Bachelor s degree in Computer Science Information Systems or related field.
- Proven experience with Microsoft Dynamics 365 CRM implementation.
- Strong understanding of customer relationship management concepts.
- Experience in data analysis and reporting.
- Excellent problemsolving and analytical skills.
- Familiarity with CRM customization and configuration.
- Project management experience or certification is a plus.
- Proficiency in Microsoft Office Suite and CRM tools.
- Strong written and verbal communication skills.
- Ability to train users and create instructional materials.
- Detailoriented with a focus on quality and data integrity.
- Proven ability to work across functional teams and with diverse stakeholders.
- Experience in sales force automation preferred.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Willingness to learn and adapt to new technologies.
- Certification in Microsoft Dynamics 365 CRM is a plus.
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Employment Type
Full Time
Company Industry
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
