IT Specialist
IT Specialist
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INR INR 5000000 - 5500000
1 Vacancy
Job Description
Job Details
- Provide Tier 12 technical support to both onsite users and remote users via phone webbased tools and email
- Act as a liaison between users and remote Tier 23 team members and assist remote team members with service delivery projects and requests
- Assist with and solve technical issues relating to Microsoft Office M365 SharePoint OneDrive Teams network printing and scanning VOIP malware and other technologies
- Develop and maintain technical expertise on desktop technologies peripherals networking and cloudbased solutions.
- Support and implement WiFi access points and Ubiquiti other network infrastructure WAN LAN and Firewalls (e.g. SonicWall)
- Evaluate recommend and execute new technologies to ensure optimal desktop infrastructure and network performance
- Perform preventive and proactive maintenance and support as needed
- Document all work performed in the ticketing system (ConnectWise)
- Accurately record alltime and notes for work performed following company standards
- Maximize billable status for work performed
- Other duties as assigned
- Associate degree or equivalent experience
- Working knowledge of IT and handson experience with networking desktop technologies and troubleshooting
- Hybrid onsite with major MSP clients in Chicago area but travel to other client sites occasionally required (around 1020%)
- Network Security ITIL Microsoft certifications are a plus.
- Working knowledge of ConnectWise ticketing system Labtech Bomgar Ubiquiti SonicWall VOIP Mobile Device Management (MDM) and technical documentation
- Ability to handle client interactions professionally and respectfully
- Strong customer service and client management skills
- Strong written verbal and interpersonal skills
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Employment Type
Full Time
Company Industry
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
