Break-FixDispatch Engineer

Job Overview:

Key Responsibilities:

• BreakFix Support: Troubleshoot repair and replace hardware components such as desktops laptops printers servers and networking equipment.
• Emergency IT Services: Respond swiftly to emergency dispatch calls to resolve both hardware and software issues ensuring minimal disruption to client operations.
• Supportal System: Use our internal Supportal platform to manage tickets track issues and maintain clear communication with the client throughout the support process.
• ClientFocused: Be fully trained and briefed on the specific IT infrastructure networks and processes of each client to provide efficient and personalized support.
• OnSite Support: Deliver prompt professional IT support at client locations ensuring swift resolution of problems with minimal downtime.
• Collaboration: Work closely with remote support teams and escalate complex issues as needed to ensure timely resolution.
• Preventive Maintenance: Conduct regular checks and maintenance of client systems to minimize future IT issues.

Requirements:

• Location: Must be based in Falcon Court TS18 3TS United Kingdom or in close proximity. Applications from outside this area will not be considered.
• Experience: Minimum of 2 years of experience in breakfix engineering or similar IT support roles.
• Technical Skills:
• Strong proficiency in diagnosing troubleshooting and repairing hardware (desktops laptops printers servers) and software issues.
• Solid understanding of operating systems (Windows Mac Linux) and networking concepts (TCP/IP DNS DHCP).
• Systems Knowledge: Familiarity with IT service management platforms like Supportal or equivalent systems is a plus.
• Customer Service: Excellent communication skills with the ability to explain technical solutions in simple terms.
• Time Management: Ability to prioritize and work under pressure to meet tight deadlines in an emergency environment.
• Certifications: Relevant IT certifications (e.g. CompTIA A Network Microsoft certifications) are advantageous.
• Availability: Must be able to join immediately.

Key Attributes:

• Local Presence: Candidates must reside locally in Falcon Court or surrounding areas.
• Responsive and Agile: Quick thinking and adaptability to handle urgent issues effectively.
• CustomerOriented: A strong commitment to providing excellent service and building client relationships.
• Proactive Approach: Ability to identify potential issues and address them before they become critical.

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