Italian-speaking Customer Support Representative
Italian-speaking Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist customers with their inquiries via phone email and chat in Italian.
- Provide timely and accurate responses to customer queries.
- Troubleshoot and resolve customer issues in a friendly and efficient manner.
- Escalate issues to the relevant departments when necessary.
- Maintain uptodate knowledge of company products and services.
- Document all customer interactions in the CRM system.
- Work closely with the team to ensure smooth handling of all customer interactions.
- Fluent in Italian (written and spoken) with good communication skills in English (B2 level or higher).
- Previous experience in customer support or a similar role is preferred.
- Excellent communication and problemsolving skills.
- Ability to manage multiple tasks and work in a fastpaced environment.
- Strong interpersonal skills and a customercentric approach.
- Eligible to live and work in Portugal (valid work permit required).
- Competitive base salary with opportunities for performancebased bonuses.
- Comprehensive training to ensure your success in the role.
- Health insurance and additional company benefits.
- A supportive multicultural work environment.
- Office in a central Lisbon location easily accessible by public transportation.
customer support,chat,italian,problem-solving,email,communication,communication skills,multitasking,italian language proficiency,interpersonal skills,customer
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
