Overview
The Showroom Manager plays a crucial role in the organization overseeing the operations of the showroom and ensuring a seamless customer experience. They are responsible for managing the showroom staff inventory and sales activities. The Showroom Manager must maintain a high standard of customer service and ensure that the showroom meets or exceeds sales targets. This role is essential in maintaining the brand image and driving business growth.
Key responsibilities
- Manage showroom staff and coordinate daily operations
- Meet and exceed sales targets
- Develop and implement sales strategies
- Ensure high levels of customer satisfaction
- Monitor inventory levels and conduct regular stock checks
- Train and develop showroom staff
- Implement visual merchandising standards
- Manage showroom expenses and budgets
- Handle customer escalations and complaints
- Analyze sales and customer data to drive decisionmaking
- Ensure compliance with company policies and procedures
- Conduct performance reviews and set performance goals for the showroom staff
- Coordinate with marketing and sales teams to drive traffic to the showroom
- Stay updated on industry trends and market conditions
- Conduct regular competitor analysis
Required qualifications
- Bachelors degree in Business Administration Marketing or a related field
- Proven experience in showroom management or retail sales
- Demonstrated ability to lead and manage a team
- Strong understanding of sales principles and customer service practices
- Excellent communication and interpersonal skills
- Proficient in using MS Office and inventory management software
- Ability to analyze sales and customer data
- Proven track record of meeting and exceeding sales targets
- Knowledge of visual merchandising and store presentation techniques
- Ability to work in a fastpaced and dynamic environment
- Strong problemsolving and decisionmaking abilities
- Flexibility to work weekends and extended hours as required
- Understanding of budgeting and expense management
- Ability to multitask and prioritize tasks effectively
- Knowledge of market trends and competitor analysis
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