Overview:
The Agency Manager plays a crucial role in leading and managing the overall operations of the insurance agency. They are responsible for driving the agencys performance fostering agent development and ensuring exceptional customer service. The Agency Manager holds a key position in achieving the agencys business targets and maintaining compliance with regulatory standards.
Key Responsibilities:
- Lead and supervise the daily operations of the agency
- Develop and execute strategic plans to achieve business objectives
- Recruit train and mentor agents and staff
- Monitor and optimize sales processes and performance
- Ensure compliance with industry regulations and company policies
- Collaborate with other departments to enhance agency effectiveness
- Resolve escalated customer issues and complaints
- Analyze and report on agency performance and market trends
- Manage agency budget and resources
- Implement marketing and promotional activities
Required Qualifications:
- Bachelors degree in Business Administration Marketing or related field
- Proven experience in insurance sales and management
- Demonstrated leadership and team management skills
- Indepth knowledge of insurance products and regulations
- Excellent communication and interpersonal abilities
- Strong analytical and decisionmaking skills
- Ability to thrive in a fastpaced and targetdriven environment
- Certification in insurance or risk management is preferred
- Proficiency in MS Office and CRM software
- Valid insurance broker license
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