***Candidate must be in reading and local citizens to Paris France.***
***French language is mandatory***
This position assists staff with technical support of desktop computers applications and related technology. Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique nonrecurring problems.
Main Responsibilities include:
Accurately testing identifying repairing resolving and documenting end user technical issues regarding /desktop support printers PDAs BlackBerrys and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing onsite cover from 8:00 1900 hours Mon Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours oncall support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide uptodate status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Technical Skills:
Excellent skills in user IT infrastructure Desktops Laptops Printers Handhelds Smartphone etc
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups policies and management concepts
Effective communication by Engineer in English and local languages is mandatory
Business Skills:
Ability to interact with customers so as to ensure that the service is polite efficient and responsive
A selfstarter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
Desired Experience:
At least 1 3 years of experience in the field or in a related area required
Prior experience on Desktops Workstations Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and handson assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook Word and Excel)
Thorough understanding of Outlooks calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Strong customer service skills
Ability to provide consistent excellent customer support to entire staff representing a variety of personalities and management levels
Strong written and verbal communication skills (English and local language)
Must be detail oriented and selfmotivating
Background security check required
Additional language skills (English and local language)
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Desk side Level 1 Role Desktop Technician
