Bilingual English Spanish Specialist Location Remote Work from home
Bilingual English Spanish Specialist Location Remote Work from home
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy.
- Handling sensitive or confidential customer data in a professional responsible manner.
- Providing quality service and support with billing order placement and modification; refunds; system troubleshooting; or other service scenarios.
- Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests so that customers feel valued and satisfied without unreasonable sacrifice by the company.
- Completing any special project assignments and assisting other departments during lower customer contact periods.
- Exceptional active listening verbal and written skills (English and Spanish)
- You work well with different or strong personalities.
- Organized and detailoriented with good time management skills.
- Strong decisionmaking and analytical abilities.
- Proven work ethic and team player mentality.
- Strong command of the English and Spanish language both verbally and in writing is a must.
- Strong exposure to international phone calls preferably US Process.
- Minimum 2 years of Call Center phone support experience supporting a US Retailer and or ECommerce platform.
- 40 WPM typing speed minimum.
- Candidate with a C2 Level proficiency in Spanish will be highly preferred!
- Experience working in a remote setting.
- Candidates possessing exposure to US Retail and or ECommerce phone call Process will be given the highest preference.
- Companysponsored medical insurance for employees and family members
- Companysponsored Life insurance for employee
- Companysponsored Group Personal Accidental insurance for employee
- Companysponsored Gratuity Benefit
- Continuous remote work
- Hardship Allowance: Paid over and above the employees monthly salary
- Extended Hardship Allowance: Paid over and above the employees monthly salary
- Paid Vacation / Earned Leave
- Maternity Leave Compensatory Off Leave Bereavement Leave and Paternity Leave as per the applicable norms.
- Holiday Pay
- Referral Program Get paid to work with Friends
- Regular Recognition Social Activities Monthly Events and Birthday Celebrations Mandatory Fun
spanish,active listening,time management,e-commerce,customer care,verbal communication,c2,customer,retail,spanish translation,decision making,written communication,bilingual - english and spanish,customer service,analytical skills
Employment Type
Full Time
Company Industry
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
