Quality Analyst - Sales
Quality Analyst - Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Evaluate and assess sales calls emails and chat interactions to ensure adherence to company standards compliance guidelines and customer satisfaction.
- Conduct regular reviews of recorded sales calls and customer communications to ensure quality accuracy and consistency.
- Provide feedback to sales reps on their performance and offer coaching to improve skills and effectiveness.
- Conduct routine quality audits of sales processes scripts and CRM records.
- Track and report on key performance indicators (KPIs) for sales team performance such as conversion rates customer feedback and adherence to sales protocols.
- Prepare and present regular reports on quality trends highlighting areas for improvement and suggesting actionable recommendations.
- Identify recurring issues or trends in sales calls customer complaints or operational inefficiencies.
- Collaborate with the Sales and Training teams to develop and implement corrective actions and process improvements.
- Work with Sales leadership to standardize and optimize best practices in the sales process.
- Provide coaching and feedback to sales team members based on evaluation outcomes to improve their sales techniques and customer interactions.
- Assist in the creation and delivery of training programs focused on improving sales effectiveness and quality standards.
- Gather and analyse customer feedback to identify potential improvements in sales practices or communication strategies.
- Work with the Customer Success and Sales teams to ensure that customer complaints or issues are addressed quickly and effectively.
- Work closely with the Sales Marketing and Customer Success teams to align on quality standards sales strategies and customercentric goals.
- Liaise with Product and Operations teams to ensure that customer feedback is integrated into ongoing product development and service delivery.
- Ensure that all quality processes findings and improvement initiatives are welldocumented and accessible to relevant stakeholders.
- Maintain compliance with internal and external regulatory requirements during audits and evaluations.
- Experience working with sales teams in fastpaced or highgrowth environments.
- Familiarity with sales enablement tools and techniques.
- Certification in Quality Assurance or Six Sigma methodology is a plus.
- Experience in process optimisation and continuous improvement.
- Attention to Detail: Ability to meticulously evaluate sales interactions for compliance and performance standards.
- Communication: Strong verbal and written communication skills for providing feedback and delivering reports.
- Analytical Thinking: Capable of interpreting sales data and identifying patterns or areas for improvement.
- ProblemSolving: Ability to proactively identify issues and collaborate with teams to implement solutions.
- Team Collaboration: Work effectively with Sales Marketing and Customer Success teams to drive quality improvements.
- Impactful Role: Help shape the performance and success of the sales team ensuring customer satisfaction and business growth.
- Career Development: Gain exposure to a dynamic and evolving sales environment with opportunities for professional growth.
- Collaborative Culture: Work in a supportive teamoriented atmosphere where your input is valued.
training,customer,compliance,sales,customer feedback analysis,sales enablement tools,customer satisfaction,sales analytics,coaching,process improvement,quality assurance,sales audit,communication
Employment Type
Full Time
Company Industry
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
