SLA Manager
SLA Manager
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INR INR 7000000 - 8000000
1 Vacancy
Job Description
- SLA/OLA Development: Write and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability.
- Policy Creation: Develop and implement policies to ensure DIT and other State agencies adherence to service standards and regulatory requirements.
- Process Improvement: Identify and implement process improvements to enhance performance metrics and overall service delivery.
- Performance Monitoring: Monitor service performance against SLAs and OLAs and report on compliance and areas for improvement.
- Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment on service expectations and performance.
- Documentation: Maintain detailed documentation of SLAs OLAs policies and process improvements.
- Training and Guidance: Provide training and guidance to team members on SLA/OLA management and policy adherence.
- Bachelor s degree in Business Administration Information Technology or a related field.
- Proven experience in writing SLAs and OLAs.
- Experience in creating and implementing companywide policies to improve service excellence.
- Strong background in process improvement and performance metric enhancement.
- Excellent problemsolving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in ITIL or similar is a plus
policy creation,documentation,operational level agreements (olas),communication skills,stakeholder collaboration,ola,management,service level agreement management,service level agreements (slas),process improvement,performance monitoring,analytical skills,training and guidance
Employment Type
Full Time
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
