2 Positions
Job Description
Position :1 X Assistant Manager (Operations) 1 X Manager (Operations)
Location : New Delhi
Department : Luxury Escapade
Role Overview:
As a Luxury Travel Coordinator you ll manage the operations and play a pivotal role in delivering exceptional travel experiences to our esteemed High Net Worth clients. You ll oversee the endtoend execution of travel arrangements ensuring precision efficiency and personalized service. This role requires a strong understanding of the travel industry attention to detail & problemsolving skills excellent communication skills and the ability to handle highpressure situations with a calm and professional demeanor.
Key Responsibilities:
Client Coordination: Work closely with the sales and client servicing teams to understand the specific travel preferences and requirements of HNI clients. Maintain constant communication with clients to ensure their satisfaction throughout the travel journey.
Itinerary Planning: Design and execute detailed and customized travel itineraries that offer unique experiences. Coordinate with airlines hotels local guides and other service providers to ensure flawless execution.
Supplier Management & Relationship Building: Negotiate rates and ensure
highquality services from vendors including airlines luxury hotels transportation and tour operators. Foster relationships with industry partners (luxury hotels tour operators private jet companies etc.).
Logistics Management: Oversee all travel logistics including flight bookings hotel reservations transfers and special requests to ensure smooth ontime service.
ProblemSolving: Address any client issues or emergencies that may arise during travel ensuring a quick and effective resolution to maintain client satisfaction. Work on improving turnaround time (TAT) for service delivery.
Payments & Documentation: Handle invoicing payments and necessary documentation related to bookings and client travels. Ensure compliance with the company s financial and legal protocols.
Quality Control: Ensure all services provided meet the high standards expected by HNI clientele from the moment of booking to posttrip feedback. Conduct thorough quality checks on all bookings verifying accuracy and adherence to client
preferences.
PostTravel FollowUp: Gather customer feedback and reviews analyze service standards and identify areas for improvement. Compile operational reports and statistics.
Key Skills & Qualifications:
A Minimum of 5 years of experience in travel operations with a focus on luxury travel or HNI clientele.
Bachelors degree.
Proficiency in Microsoft Office (Word Excel PowerPoint) and familiarity with CRM travel booking systems Online agency portals etc.
Excellent communication skills for coordinating with B2B vendors and highprofile clients.
Strong negotiation problemsolving and organizational skills with meticulous attention to detail and the ability to remain calm under pressure.
Flexibility to work outside of regular business hours if required.
Experience in Hotel contracting Vendor management should be able to read contracts.
Proven ability to manage multiple tasks and deliver under tight timelines.
EXPERIENCE IN HANDLING FIT / CUSTOMIZATION FOR EUROPE AMERICA AFRICA ANZ SOUTH AMERICA CANADA CIS SCANDINAVIA ETC IS A MUST 1 POSITION
EXPERIENCE IN HANDLING FIT / CUSTOMIZATION FOR ASIA ISLANDS MIDDLE EAST ETC (ALL SHORT HAUL DESTINATIONS) IS A MUST 1 POSITION
microsoft office,vendor coordination,word,negotiation,itinerary planning,excel,operations management,communication skills,payments and documentation,problem-solving,logistics management,travel,operations,supplier management,customer feedback analysis,luxury travel,organizational skills,client coordination,crm systems,quality control,powerpoint,coordinated,crm,communication,contract management,travel booking systems,management
Assistant Manager Travel Coordination operations
