Technical SME

Job Summary:

Key Responsibilities:

• Voice Bio and Gatekeeper Project Implementation:
• Lead the design implementation and optimization of Voice Bio and Gatekeeper systems ensuring high performance and security.
• Manage the integration of voice authentication technologies into the organization s broader telephony and security infrastructure.
• Collaborate with crossfunctional teams to ensure that the implementation meets both business requirements and technical specifications.

• Voice Print Migration:
• Oversee voice print migration activities ensuring data integrity during the transition of voice prints between systems.
• Lead migration planning execution and testing efforts to ensure seamless migration with minimal disruption to the business.
• Perform data validation and reconciliation tasks to ensure accuracy and completeness of migrated voice print data.

• Database Migration and Data Integrity:
• Manage and perform database migrations ensuring that all data is transferred accurately and securely between platforms.
• Lead data integrity checks to identify and resolve discrepancies ensuring that data is consistent across systems and platforms postmigration.
• Work closely with database administrators and other technical teams to ensure that databases are optimized and aligned with project requirements.

• API Integration and Testing:
• Oversee and perform API integrations to ensure that various systems communicate seamlessly enhancing system functionality and data exchange.
• Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure that solutions meet functional technical and security standards before moving them to production.
• Collaborate with QA teams to ensure thorough testing of all integrated systems identifying any issues early and resolving them prior to deployment.

• Azure Cloud Environment:
• Leverage Azure cloud technologies to design deploy and optimize solutions in the cloud.
• Implement and manage cloud solutions that scale to meet business needs utilizing Azure services for storage compute networking and security.
• Optimize cloud resources for performance costefficiency and high availability.

• Dialer Architecture and Cloud Hyper Solutions:
• Act as an expert in dialer architecture ensuring the seamless integration and optimization of dialer systems for effective communication and routing.
• Design and implement cloud hyper solutions utilizing modern cloud technologies and architectures to provide scalable and flexible solutions.

• Session Border Controllers (SBC) Evergreening:
• Oversee the evergreening of Session Border Controllers (SBC) to ensure the latest features patches and security updates are applied.
• Manage SBC deployments ensuring that they are optimized for voice traffic secure and aligned with the organization s overall IT infrastructure.
• Perform regular assessments of SBC infrastructure and recommend upgrades or changes to ensure ongoing operational effectiveness.

• Collaboration and Leadership:
• Provide subject matter expertise to project teams acting as the primary point of contact for technical guidance and problemsolving.
• Lead or mentor junior technical staff ensuring the adoption of best practices and consistent technical quality across projects.
• Collaborate with business and technical teams to align project goals timelines and technical approaches with organizational objectives.

• Documentation and Reporting:
• Maintain thorough documentation for all technical processes configurations and implementations to ensure traceability and ease of future maintenance.
• Prepare and present technical reports to stakeholders summarizing project progress challenges and solutions.

Key Qualifications:

• Experience:
• Extensive experience with Voice Bio and Gatekeeper projects including integration implementation and troubleshooting.
• Proven experience in voice print migration database migrations and performing data integrity checks.
• Strong background in API integrations and experience managing SIT and UAT processes.
• Indepth knowledge and handson experience with Azure cloud services including provisioning deployment and maintenance of cloud resources.
• Expertise in dialer architecture and cloud hyper solutions.
• Experience with Session Border Controllers (SBC) and related technologies including evergreening processes.

• Technical Skills:
• Strong expertise in cloud computing particularly with Azure.
• Deep understanding of networking telecom systems and voice authentication technologies (e.g. Voice Bio Gatekeeper).
• Familiarity with database management systems and data migration tools and techniques.
• Proficient in API integration and testing methodologies (SIT UAT).
• Strong troubleshooting and problemsolving skills especially in complex and distributed environments.

• Soft Skills:
• Strong leadership and communication skills with the ability to manage and influence crossfunctional teams.
• Excellent written and verbal communication skills to effectively present technical concepts to both technical and nontechnical stakeholders.
• Ability to work independently and manage multiple tasks and projects simultaneously.

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