Service Quality Analyst Swedish speaking
Service Quality Analyst Swedish speaking
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INR INR 1200000 - 2400000
1 Vacancy
Job Description
Key Responsibilities
- Monitor and Audit Customer Interactions: Regularly review and audit CSAs customer interactions identifying areas for improvement and providing a root cause analysis.
- Coaching & Feedback: Offer actionable insights and coaching to individual CSAs and teams helping them achieve performance goals and track feedback efficacy.
- Quality Performance Alignment: Support quality improvement efforts in line with the priorities set by Operations Team Leads using a quartile management approach.
- Calibration & Joint Monitoring: Participate in calibration sessions with internal and external stakeholders ensuring alignment in quality monitoring practices.
- Comprehensive Quality Reporting: Provide indepth input for quality reports and assist in identifying areas for continued improvement.
- Improvement Initiatives: Pinpoint areas for enhancing adherence to quality standards and share observations to continually elevate the customer experience.
- RealTime Support: Be involved in production activities by taking calls and offering support for escalations and realtime issues.
- Training Participation: Join training programs to gain a better understanding of client and business expectations and to drive personal and professional growth.
Your Profile
- Language Skills: Swedish (C1 level) and manageable English skills (B1 or better) to log information accurately in client systems.
- Attention to Detail: Exceptional attention to detail with the ability to maintain accuracy across tasks.
- Analytical & ProblemSolving: Strong data analytic skills and a mindset focused on continuous improvement.
- Communication Skills: Excellent interpersonal and communication skills to effectively coach and guide team members.
- Computer Savvy: Proficient in multitasking across various systems and applications.
- Positive Attitude: Optimistic friendly and selfmotivated personality with a serviceoriented mindset.
- Team Player: Ability to collaborate effectively in a team environment.
- Flexibility: Willingness to work shifts within the operating hours (7 AM 11 PM Monday to Sunday).
- Clean Background: No criminal record payment defaults or unfavorable credit history as verified in a background check.
Perks and Benefits
- Dynamic Work Environment: Enjoy a diverse and fastpaced role in a modern and pleasant setting.
- Development Opportunities: Take advantage of personal and professional development programs to grow your skills.
- Work Schedule: Fulltime 40 hours a week with rotating shifts between 7 AM 11 PM Monday to Sunday.
- Collaborative Atmosphere: Join a supportive and serviceoriented team that values problemsolving and continuous improvement.
flexibility,english (b1+ level),analytical skills,swedish (c1 level),computer proficiency,quality assurance,attention to detail,english (b1+ or better),english,positive attitude,computer savvy,swedish,team collaboration,problem-solving,communication skills,communication
Employment Type
Full Time
Company Industry
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
