Customer Success Manager
Customer Success Manager
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GBP GBP 70000 - 90000
1 Vacancy
Job Description
Summary
Celebrus is looking for a motivated individual to drive growth from our key accounts in Europe that are current customers of Celebrus. Partnering with Sales and Professional Services this individual will establish growth and adoption plans for key accounts and ensure we maintain the highlevel of retention we currently have in the business.
Core Responsibilities
- Establish clear retention goals and process milestones for the client and employees to work toward
- Assist customers strategically in seeing the future value that can be gained from Celebrus
- Promote the value of the product and upsell in support of our land and expand strategy in place today
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Promote an energetic fan base for products and locate brand ambassadors to share the products benefit and value
- Maintain a detailed understanding of products and services assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives in partnership with the leadership team
- Work with the product development teams and provide feedback from our customers to influence the roadmap
- Make working with Celebrus a joy for our customers
Skills and Requirements
- Proven track record of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required as they relate to understanding the product and the landscape
- Accountability and personal organization are essential
- Proven ability for driving successful growth in customer adoption in prior roles
- Deep understanding of customers concerns and thoughts regarding the use of products and the ability to troubleshoot as needed
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Celebrus. We are committed to equal employment opportunities.
Celebrus is a friendly welcoming place to work. We are more jeans and tshirts than suits and ties smart on the inside! We invest in team spirit and supporting and mentoring our staff. We believe in developing talent because we know it is not all about proven skills. We are very happy to talk to you if you believe you are close to our requirements but need some time and support to grow into such a role.
Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment and employees are treated during employment without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital civil union or domestic partnership status; mental physical or sensory disability; national social or ethnic origin; citizenship; past or present military service; sexual orientation; socioeconomic status; race; or religion or belief or any other characteristic protected under applicable law. If you require reasonable accommodation or assistance for any part of the interview and employment process.
Employment Type
Full Time
