FB Supervisor

Roles and responsibilities

As an F&B Supervisor, your responsibilities include ensuring seamless service delivery, supervising colleagues, and maintaining quality standards to enhance the overall guest experience. Your role involves effective communication, coordination, and adherence to operational procedures, contributing to the success of the F&B department and the satisfaction of our guests.

Key Job Responsibilities:

• Supervise daily operations of the Food & Beverage outlets, including restaurants, bars, and other dining areas.
• Ensure efficient and courteous service delivery to meet or exceed guest expectations.
• Supervise and train F&B colleagues, providing guidance on service standards, product knowledge, and guest interactions.
• Monitor inventory levels and coordinate with the kitchen and purchasing departments to ensure adequate supplies.
• Oversee the cleanliness and maintenance of dining areas, ensuring compliance with hygiene and sanitation standards.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Collaborate with kitchen colleagues to ensure timely and accurate preparation and presentation of food and beverages.
• Assist in implementing and maintaining F&B promotions and events to attract and retain guests.
• Enforce health and safety regulations and maintain a safe working environment for staff and guests.
• Contribute to the development and implementation of standard operating procedures (SOPs) for the F&B department.
• Collaborate with management to achieve financial goals and enhance overall departmental performance.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Desired candidate profile

Leadership

Ability to lead, motivate, and manage a diverse team effectively.
Customer Service

Strong focus on delivering outstanding guest experiences.
Organizational Skills

Coordinating multiple aspects of F&B operations efficiently.
Communication

Clear and professional communication with staff, management, and guests.
Problem-Solving

Quickly addressing and resolving operational or guest-related issues.
Attention to Detail

Maintaining high standards in service, presentation, and cleanliness.
Technical Proficiency

Familiarity with point-of-sale (POS) systems and inventory management software.
Time Management

Managing schedules and ensuring timely service during busy periods.
Advanced Roles

F&B Manager, Banquet Manager, or Restaurant Manager.
Management Roles

Director of Food and Beverage, Operations Manager, or Hospitality Manager.
Specialist Roles

Sommelier, Catering Manager, or Menu Development Specialist.