Team Lead - Documentation
Team Lead - Documentation
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Role: Team Lead Documentation
Location Hyderabad
Educational Background & Experience
Post Graduates /MBA preferred.
Minimum 8 10 years from Shipping Background
Areas of Responsibilities:
- Manage review coach up the export documentation team.
- Follow metrics to ensure department success.
- Streamline inhouse processes.
- Help to continue to build a teamoriented atmosphere.
- Obtain essential shipment data from clients to start the documentation process.
- Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.
- Be well versed in different terminology in order to accurately complete documents.
- Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Required Skill Set:
- Backoffice experience of at least 67 years or more
- Worked preferably in Logistics/ shipping domain back office
- Very good experience of Project Management and has handled new process migrations
- Worked with process metrics and has working knowledge of productivity accuracy and TAT
- Handled directly a team size of 20 team members for more than 2 years
- Worked in processes across time zones
- People Management and Time Management skills
Employment Type
Full Time
Key Skills
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