Principal Workflow Architect
Principal Workflow Architect
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
What you get to do in this role:
ServiceNow is currently seeking a Principal Workflow Architect with a focus in more than one of product domains (primarily ITSM and ITOM but ITAM SPM are taken into consideration) to be responsible for the successful delivery of ServiceNows solutions and services in a client consulting environment.
The Principal Workflow Architect is a key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. You will:
- Participate in workshops with customers to assess current processes and establish futurestate processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications depending on the teams need
- Lead all technical aspects of project delivery and solution delivery
- Mentor field resources in implementation methodology configuration and best practices
- Customer facing role with some travel across France
Qualifications :
Qualifications
To be successful in this role you have:
- Several years of experience as part of a professional services organization; or equivalent education/experience
- Demonstrated ability to influence and consult (providing options with pros cons and risks) in a customer environment while providing thought leadership to customer sponsors/stakeholders in solving business process and/or providing architectural guidance
- IT domain expertise related to ServiceNow product
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned area
- Experience with Web Technologies (e.g. JavaScript Web Services XML) and working in a SaaS environment.
- Excellent communication and presentation skills
- Excellent interpersonal skills customercentric attitude and experience working with diverse team
- Fluency in French and English
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
