Principal Technical Consultant - Strategic Portfolio Management
Principal Technical Consultant - Strategic Portfolio Management
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Job Description
The Principal Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNows Strategic Portfolio Management solutions. This role focuses on delivering bestpracticebased solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM coupled with a strong understanding of IT Management workflows to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery
Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions.
Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices for SPM implementations.
Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments.
Lead technical onboarding with clients assessing existing processes and platform configurations to tailor solutions effectively.
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer REST JavaScript HTML CSS SSO Midservers and more.
Serve as an escalation point for technical issues implementing efficiencies and driving resolution of critical path challenges.
Mentor and guide developers and consultants on best practices in technical design and IT management workflows.
PreSales Support
Partner with the presales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems with a focus on Strategic Portfolio Management/SPM.
Demonstrate thought leadership by contributing to webinars white papers and community groups highlighting expertise in Strategic Portfolio Management/SPM/PPM.
Product Collaboration
Engage with ServiceNow product teams to provide feedback and insights on new features capabilities and best practices.
Participate in gotomarket strategies for new service offerings ensuring alignment with IT Management management trends and customer needs.
Qualifications :
Experience: Several years experience in consulting configuration and implementation of complex technologies with at least 2 years focused on enterprise architecture and technical roadmaps.
Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions with a solid understanding of industryspecific workflows use cases compliance requirements and best practices.
Domains: Strategic Portfolio Management Project Portfolio Management IT Business Management
Leadership Skills: Ability to influence senior leaders and stakeholders providing clear recommendations that address business and technical challenges in SPM/PPM contexts.
Technical Skills: Proficiency in creating architectural designs solution presentations and integration strategies particularly within SPM environments. Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist and Certified Technical Architect within the first year.
Language: Fluent in both French and English
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
