Onsite PC Technician first and second level support
Onsite PC Technician first and second level support
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Responsabilities
- Assist the client with first and second level support on workstations mobility devices and infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebookdocking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and enduser services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment ( 400 users)
Essential experience/skills
- At least 2 years of onsite support and customer care is required
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
- Motivation and real desire to improve and learn
- Organized able to work independently pragmatic and handson approach
- Spoken languages: French English (fluent) Dutch ( fluent )
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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