Account Executive Network Growth Japanese or Chinese Another Asian Language
Account Executive Network Growth Japanese or Chinese Another Asian Language
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies boost response rates and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities:
- Engage with customers via phone email tickets webinars etc to accompany them during the onboarding process solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
- Identify and target high value customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
- Manage monitor and drive your portfolio to maximize conversion
- Be proactive to nurture and build your pipeline reengage customers and maximize inflow
- Be autonomous to manage all your tasks efficiently display commercial awareness to identify proactively business opportunities
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
- Capture and record internal and customersourced insights then proactively report and contribute as necessary with the Team Leader Management and other EcoVadis BUs (Sales Customer Success etc) to bridge gaps that may exist between customer expectations & participation
- Be accountable to drive a set of KPIs (Conversion rate Quality score etc).
- Additional responsibilities related to the function may be required
Qualifications :
- Experience in sales or upselling/inside sales preferred comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Ability to interpret data to identify actions
- Fluency in English and Japanese or Chinese. Other SouthEast Asian languages are a strong plus.
- Digital marketing experience a plus
- Team player
- 2 years experience in a customer facing role
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced highgrowth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting designing and implementing ideas and improvements
- Understanding the ANZ culture is also a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
