Front Office Supervisor
Front Office Supervisor
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Ensure that personalized service is offered to each guest.
- Ensures that the internal audit procedures are duly applied.
- Supervises the management of group and individual guest billing and cash operations.
- Monitor all guest relations to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations amenities and special requests.
- The ability to respond properly in any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
- Trains cross trains and retrains all front office personnel.
- Resolves guest problems quickly efficiently and courteously.
- Reviews and completes credit limit report.
- Receives information from the previous shift and passes on pertinent details to the oncoming shift.
- Enforces all cash handling check cashing and credit policies.
- Perform other duties as requested by Front Office Manager
Qualifications :
G.C.E O Level / Diploma in Hospitality
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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