Client Delight Manager
Client Delight Manager
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INR INR 480000 - 600000
1 Vacancy
Job Description
- Develop and implement customer delight strategies to ensure exceptional service at all stages of the customer journey.
- Identify opportunities to surprise and delight customers fostering longterm loyalty.
- Engage directly with customers via phone email social media and inperson to resolve issues gather feedback and build relationships.
- Respond promptly and professionally to customer inquiries concerns and feedback ensuring timely and satisfactory resolutions.
- Analyze customer feedback and interaction data to identify trends pain points and areas for improvement.
- Collaborate with product marketing and operations teams to refine processes and enhance the overall customer experience.
- Develop strategies to retain clients and reduce churn
- Implement and manage programs that encourage customer advocacy and loyalty such as referral programs loyalty rewards and customer appreciation initiatives.
- Monitor customer satisfaction scores (e.g. NPS CSAT) and work to continuously improve them.
- Train and mentor customer service teams on best practices for customer engagement and delight.
- Develop and maintain customer service guidelines and training materials.
- Regularly report on customer satisfaction metrics and feedback to senior management.
- Use data to inform strategic decisions and prioritize customerfocused initiatives.
- Masters or bachelors degree in business Marketing Communications or a related field.
- 8 to 12 years of experience in customer service customer success or a similar role.
- Proven track record of improving customer satisfaction and loyalty.
- Strong communication and interpersonal skills.
- Exceptional problemsolving abilities and attention to detail.
- Ability to empathize with customers and understand their needs.
- Experience with CRM software and customer feedback tools.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Passion for delivering exceptional customer experiences.
- Proactive positive attitude with a willingness to go the extra mile for customers.
- Ability to work collaboratively in a team environment and across departments.
customer service,teams,attention to detail,customer satisfaction,data interpretation,customer experience,customer,crm software experience,empathy,analytical skills,interpersonal skills,strong communication skills,problem-solving abilities,customer feedback tools
Employment Type
Full Time
