Tellecallers

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to promote products or services.
• Receive inbound calls and address customers queries and concerns.
• Understand and promote the organizations products or services.
• Maintain a polite and professional communication manner at all times.
• Keep accurate records of customer interactions and transactions.
• Follow up on customer calls when necessary.
• Achieve and exceed set sales targets.
• Provide information about products and services to potential customers.
• Handle customer complaints providing appropriate solutions and alternatives within the time limits.
• Keep abreast of product information and updates.
• Conduct customer surveys to gather information and feedback.
• Document all call information according to standard operating procedures.
• Upsell products or services to existing customers.
• Work with the sales team to ensure sales targets are met.
• Meet and exceed call quality and productivity goals.

Required Qualifications:

• High school diploma or equivalent.
• Proven work experience as a Telecaller or similar customer service role.
• Proficient in relevant computer applications.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain persistent.
• Strong listening and negotiation skills.
• Ability to multitask prioritize and manage time effectively.
• Knowledge of sales principles and methods.
• Understanding of the sales process and dynamics.
• Customer focus and adaptability to different personality types.
• Ability to handle stressful situations appropriately.
• Ability to work well in a team environment.
• Positive attitude and selfmotivated.
• Fluency in Language and Language with the ability to speak clear and professional manner.
• Experience working with CRM systems and practices.

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