SDM Service delivery management
SDM Service delivery management
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Immediate joiners // Shift Timings (2:00pm to 10:00 Pm ) / 10:00PM to 7:00AM)
Service levels. Support to implement new processes platforms services tracking and driving efficiencies. Reporting: Weekly Monthly and Quarterly for service delivery. Monitor project progress continuously and make detailed scheduled reports on measurable items such as milestones and deliverables. Be a people manager to coach counsel identify manpower needs recruit develop and motivate employees. Drive productivity and continuous improvement initiatives to improve efficiency in the workplace. Connecting with key business stakeholders to understand their requirements and using this understanding to support design of solutions to ultimately support business. Work closely with members of the team and other stakeholders to review and restructure processes and platforms to ensure we re operating at scale Deep understanding of service management principles frameworks (such as ITIL) and best practices. Must be able to coordinate well between teams and technical experts. Ensure services are delivered efficiently and meet business needs. Client Relationship Management: Build strong interpersonal relationships with internal clients. Communicate effectively with stakeholders to understand their requirements and expectations. Address client concerns promptly and maintain client satisfaction. Lead project teams responsible for service delivery. Key Performance Indicator (KPI) Tracking: Define and track KPIs related to service quality response time and customer satisfaction. Use datadriven insights to make informed decisions and drive continuous improvement. Proven experience in service delivery management. Excellent communication and leadership skills.
service delivery management,kpi tracking,client relationship management,process implementation,productivity initiatives,itil,service delivery,interpersonal relationship building,communication skills,stakeholder management,service management principles,reporting,itil framework,management,project management,leadership skills,people management,data-driven decision making
Employment Type
Full Time
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