International Customer care executive
International Customer care executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The International Customer Care Executive plays a vital role in ensuring customer satisfaction across diverse global markets. This position requires expertise in handling customer inquiries concerns and issues in a timely and effective manner promoting a positive customer experience. The executive will serve as the primary point of contact for international clients requiring fluency in multiple languages along with cultural awareness to navigate varying customer preferences.
The role emphasizes the importance of excellent communication active listening skills and a customercentric approach to problem resolution. As the company expands its international footprint the International Customer Care Executive will contribute significantly to customer retention brand loyalty and overall business growth.
Key Responsibilities
- Respond promptly to international customer inquiries through multiple channels including email phone and chat.
- Provide detailed information about products and services to customers.
- Resolve customer complaints and issues with a focus on achieving customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Identify customer needs and offer solutions that best meet those needs.
- Collaborate with internal teams to improve customer service processes.
- Monitor customer feedback and escalate issues as necessary.
- Participate in training and development programs to enhance product knowledge.
- Track metrics and analyze performance related to customer service delivery.
- Influence customer retention through effective followup strategies.
- Assist in the development of customer service policies and procedures.
- Support international marketing campaigns through customer outreach.
- Work across time zones to provide support as needed.
- Maintain knowledge of industry trends and best practices.
- Ensure compliance with data protection regulations.
Required Qualifications
- Associate degree or higher in Business Communications or related field.
- 2 years of experience in customer service preferably in an international context.
- Fluency in at least two languages including English.
- Strong written and verbal communication skills.
- Exceptional problemsolving abilities.
- Demonstrated ability to work independently and as part of a team.
- Familiarity with customer service software and CRM systems.
- Excellent organizational and time management skills.
- Ability to handle stressful situations with professionalism.
- Understanding of cultural nuances and international customer expectations.
- Proficient in Microsoft Office Suite.
- Ability to adapt to changing environments and policies.
- Willingness to work flexible hours including weekends or holidays.
- Strong interpersonal skills and empathy.
- Ability to represent the company positively in every customer interaction.
- Knowledge of data protection laws relevant to international operations.
communication skills,problem solving,time management,empathy,technical proficiency,adaptability,team collaboration,customer service,international auditing,business process outsourcing (bpo)
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
