Overview
The ServiceNow Developer plays a crucial role in our organization by developing and managing the ServiceNow platform to ensure optimal performance and functionality. This role is essential in enabling seamless service delivery and enhancing workflow processes across various departments. By leveraging their expertise in ServiceNow the Developer contributes to the overall efficiency of IT service management initiatives ensuring that solutions align with business needs and technological advancements. The ideal candidate will have a proven track record of implementing customizing and maintaining ServiceNow applications along with a strong ability to communicate effectively with crossfunctional teams. Their efforts will help streamline operations automate processes and improve user satisfaction rates within our organization. As the demand for digitization and workflow automation continues to grow the ServiceNow Developer becomes integral to our strategic goals and longterm success.
Key Responsibilities
- Design develop and implement ServiceNow applications and modules.
- Collaborate with stakeholders to gather and analyze requirements.
- Customize and configure ServiceNow platforms based on organizational needs.
- Develop and execute automated test scripts.
- Integrate ServiceNow with external systems and applications.
- Maintain and enhance existing ServiceNow solutions for improved efficiency.
- Debug and troubleshoot ServiceNow applications to resolve issues.
- Ensure adherence to ITIL processes in service delivery.
- Provide technical guidance and support to endusers.
- Document technical specifications and process workflows.
- Conduct code reviews and ensure compliance with best practices.
- Train staff and users on newly implemented solutions.
- Monitor platform performance and implement maintenance routines.
- Stay updated with ServiceNow releases and new features.
- Participate in upgrade activities and impact assessments.
- Collaborate with IT teams to support infrastructure and system upgrades.
Required Qualifications
- 415 years of experience in ServiceNow development.
- Bachelor s degree in Computer Science or related field.
- Strong understanding of IT service management processes.
- Proficient in JavaScript HTML CSS and XML.
- Experience with ServiceNow scripting and web services.
- Knowledge of REST and SOAP web services.
- Deep understanding of ServiceNow modules and application architecture.
- Familiarity with Agile development methodologies.
- Experience with ServiceNow integrations and APIs.
- Strong analytical and problemsolving skills.
- Ability to work both independently and in a team environment.
- Excellent verbal and written communication skills.
- Certifications in ServiceNow development or administration are preferred.
- Experience in incident and problem management.
- Knowledge of ServiceNow security and user access controls.
- Ability to manage multiple priorities and meet deadlines.
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