International Tele-callers
International Tele-callers
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The International Telecaller plays a crucial role in bridging communication between the company and its diverse global clientele. This position involves making outbound calls to potential customers generating leads and providing valuable product information across various international markets. As a key representative of the company the International Telecaller must exhibit exceptional communication skills and cultural sensitivity while navigating the nuances of different markets. This role not only helps in driving sales and enhancing customer service but also ensures that the company stays competitive in the global arena. By listening to customer needs the telecaller contributes to building lasting relationships facilitating customer satisfaction and promoting brand loyalty. Ultimately the International Telecaller is instrumental in achieving organizational goals and fostering a positive brand image worldwide.
Key Responsibilities
- Initiate outbound calls to potential international clients.
- Conduct market research to identify potential leads and clients.
- Provide information about the company s products and services.
- Understand customer needs and recommend appropriate solutions.
- Manage and update the customer database with accurate information.
- Followup on leads generated through marketing campaigns.
- Maintain communication logs and report on call outcomes.
- Achieve monthly and quarterly sales targets.
- Handle customer inquiries and resolve issues efficiently.
- Collaborate with sales and marketing teams to optimize outreach efforts.
- Participate in training sessions to improve product knowledge.
- Stay informed about industry trends and competitor offerings.
- Adapt communication style to meet the cultural expectations of clients.
- Build rapport with clients to foster longterm relationships.
- Provide feedback on customer trends and preferences for strategy development.
Required Qualifications
- Bachelors degree in Business Marketing or a related field preferred.
- Experience in telesales or customer service roles especially in an international setting.
- Proven track record of meeting sales targets and enhancing customer satisfaction.
- Strong verbal and written communication skills in English; additional languages a plus.
- Excellent interpersonal and relationshipbuilding skills.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret data and customer feedback.
- Flexibility to work varied hours to accommodate different time zones.
- Problemsolving mindset with an emphasis on customer satisfaction.
- Knowledge of international markets and cultural nuances.
- Ability to handle high call volumes while maintaining professionalism.
- Strong organizational and time management skills.
- Willingness to participate in ongoing training and development.
- Demonstrated ability to adapt to a fastpaced and changing environment.
lead generation,interpersonal skills,time management,analytical skills,problem solving,adaptability,customer service,outbound calling,market research,organizational skills,microsoft office suite,problem-solving,verbal and written communication,crm software,communication,cultural awareness
Employment Type
Full Time
Key Skills
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