Cutomer support executive
Cutomer support executive
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INR INR 240000 - 300000
1 Vacancy
Job Description
- Client Relationship Management: Build and maintain strong relationships with clients ensuring their needs are met and their satisfaction is prioritized.
- Escalation Management: Handle and resolve escalated client issues promptly and effectively ensuring client satisfaction.
- Opportunity Identification: Identify opportunities for improvement within our services and proactively work to implement changes.
- SLA Adherence: Ensure all service level agreements are met maintaining high standards of service delivery.
- Internal Collaboration: Work closely with internal teams to ensure seamless support and service delivery to clients.
- Reporting: Regularly report on client satisfaction retention rates and any areas of concern or opportunity.
- Client Satisfaction Rate :Monitor and improve client satisfaction through surveys and feedback.
- Escalation Resolution Time: Ensure timely resolution of escalated issues tracking and improving response times.
- Retention Rate: Work towards increasing client retention rates by addressing concerns and improving service delivery.
- SLA Compliance: Maintain a high level of SLA compliance tracking and reporting on any deviations.
- Internal Collaboration Metrics: Measure the effectiveness of internal collaboration through feedback and team performance metrics.
- Revenue Growth: Contribute to revenue growth by identifying and implementing strategies to increase client engagement and satisfaction.
- A bachelors degree in business administration management or a related field is optional
- Minimum 1 to 3 years of experience in client success from a B2C sector .
- Excellent communication and interpersonal skills.
- Strong problemsolving and decisionmaking abilities.
- Proficiency in MS Office and client relationship management tools.
- Experience in the fitness or wellness industry is a plus.
problem-solving,escalation,client relationship management,decision-making,communication,escalation management,client services,customer handling,voice process
Employment Type
Full Time
