- Overview: The Inbound Sales Executive plays a pivotal role in driving our sales strategy and achieving revenue targets. This position is primarily focused on converting incoming inquiries and leads into sales through effective communication understanding of customer needs and demonstrating the value of our products or services. The ideal candidate should possess strong interpersonal skills the ability to build rapport quickly and a customercentric mindset that emphasizes satisfaction and retention. They will work closely with marketing and customer service teams to provide excellent service while identifying upselling and crossselling opportunities. The Inbound Sales Executive will contribute to market research and feedback loops to improve our product offerings and sales techniques thereby ensuring our company maintains a competitive edge in a dynamic marketplace. This role is essential for fostering client relationships enhancing customer experiences and propelling the company s growth.
Key Responsibilities:
- Respond promptly to inbound sales inquiries via phone email and chat.
- Qualify leads by understanding customer needs and pain points.
- Present our products/services effectively to potential customers.
- Develop and maintain strong relationships with prospects and existing clients.
- Follow up with leads to ensure a seamless transition through the sales process.
- Collaborate with the marketing team to share customer feedback and identify opportunities for improvement.
- Maintain accurate records of customer interactions and sales activities in our CRM system.
Qualifications:
- Proven experience in sales preferably in an inbound sales role from Saas background.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a customercentric mindset.
- Ability to work in a fastpaced environment and manage multiple tasks.
- Proficient in using CRM softwares
problem-solving,communication skills,problem solving,active listening,negotiation skills,market research,communication,crm software,product knowledge,time management,customer engagement,sales,interpersonal skills,team collaboration,customer service,crm