drjobs Manager-Operations

Manager-Operations

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1 Vacancy
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Job Location drjobs

Bangkok - Thailand

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Purpose:

Responsible for the operations of the company to ensure successes of operational department by providing operational leadership with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

 

Main Responsibilities:

Business

  • Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
  • Analyze and report weekly on controllable sales and profits to ensure accurate and timely financial tracking.
  • Must be competent in developing and recommending operating plan training budget and budget in addition to ensuring meeting established budgetary guidelines.
  • Ensure crisis management system is followed as requires to maintain efficient operations.
  • Ensure good public relations efforts as requires enhancing and preserving a good company image.
  • Focus Drive thru Business

Sales

  • Set sales target of the responsible areas and drive sales to ensure achieve target.
  • Evaluate sales trends and take appropriate action plan to close the sales gaps.
  • Provide input to Area Coach and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.

Customer

  • Ensure 100% customer satisfaction at all time.
  • Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
  • Ensure Area Coach and Restaurant Manager resolves customer complaints in a proper and swift manner.

People

  • Take an appropriate employment actions to ensure quality of management and proper staffing levels.
  • Lead the team to create develop and update any related procedures/ systems and operational manual.
  • Coach counsel and develop Area Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
  • Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
  • Utilize a communication process to ensure all staff is aware of expectations and performance standards.
  • Ensure that any government regulations are upheld by all management staff.

Perform other duties as assigned by Operations Director and General Manager.


Qualifications :

Qualifications:

  • Minimum bachelor degree in Business Management or any related fields.
  • Minimum 5 years of experience in management of multistore operations.
  • Excellent knowledge and experience in food/retail business.
  • Good experience with budgeting P&L statement capital expenditures and forecasting.
  • Good knowledge of food safety.
  • Strong skills in driving for results.
  • Strong skills in people management and development.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

Department / Functional Area

Operations

About Company

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