Network Field Engineer
Network Field Engineer
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Network Field Engineer Main role is to provide or attain service call with proper solution as per customer Satisfaction with as per our principles guidelines & to achieve sales Service targets.
Responsibilities
1.To attain & Plan Service calls like Warranty calls per call Installation call Preventive maintenance (PM) call which is received from CC
2. Contact the customer before going on customer site & understand the exact nature of problem as well as address/name /contact person / etc.
3. Before going to customer site please check all proper material (e.g. replacement spares ) and tools.
4. Give feedback to CC before living the customer premises.
5.Give knowledge to customer about the problem and how to prevent it if asked.
6.To prepare Field Engineer Service Report (FESR) after attaining the call and to take acknowledgment and customer feedback with service satisfaction status.
7.FESR should be filled with proper description (Mention m/c number Department user if available)
8.Faulty spares received in office shall be tested again to confirm the fault. If the spares is faulty then Tag the spares with detail descriptions
9.Taking responsibility of material and service billing to payment collection of the work done by the engineer
10. Attain Tech forum.
11.Attain weekly / Monthly meeting.
12.Submit expenses in proper time.
13.Repeat call analysis
14.Attain training.
15. Plan implement & improve service activity to achieve service targets (KPI)
16. Continuous improvement of work quality.
Qualifications
Graduate/Diploma Holder
Good verbal communication skills
communication skills,customer satisfaction,it
Employment Type
Full Time
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