SAP Service Delivery Manager
SAP Service Delivery Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Position
We are looking for an SAP Service Delivery Manager who oversees the daytoday operations of service delivery. You will provide a hightouch customer experience that results in customer satisfaction enhanced client relationships and ongoing profitability of the services delivered to clients while successfully navigating customer challenges to find solutions.
Key Responsibilities
Role and Responsibilities:
Support SAP customers in their functional and technical system needs by not only
maintaining their systems but also making recommendations for ongoing
improvements and enhancements to improve the customers business operations. This
will require you to deeply understand the customer s operations and their short and
longterm goals toward improving their daytoday operations.
Your overall focus will be on service quality service availability and operational
capability in conjunction with relevant processes and performance management. This
will involve conducting periodic reviews such as: weekly burn reports monthly
trends/KPI review and quarterly business reviews (QBRs).
You will be a champion of emerging best practices and work with customers to
manage change as the client s business evolves and enhances their service models.
Relationships internally and at the customer site will be built on trust and allow you to
negotiate how project resources are allocated to a client and problem solve
diplomatically.
Your curiosity ability to creatively solve problems and strong technical acumen will
lead you to uncover new service opportunities with your customers resulting in increased profitability.
Skills and Qualifications:
Any degree with relevant experience in service delivery
Knowledge and experience with SLA s OLA s and Contracts in insourced or
outsourced environments.
Good understanding of SAP ERP functional and/or technical SAP application
knowledge.
Knowledge of industry trends business strategies and SAP s strategy and service
portfolio.
Ideally have SAP S4HANA IT Service Management Project Management
certifications
Knowledge and experience with Agile and Lean process methodology preferred.
Desire to have ITIL certification.
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Employment Type
Full Time
Key Skills
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