luxury sales Hotel sales ground staff AIrhostess
luxury sales Hotel sales ground staff AIrhostess
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The role of a Luxury Sales Executive or Hotel Sales Staff / Air Hostess is pivotal in the hospitality and airline industry serving as the first point of contact between clients and the organization. This position demands a blend of refined interpersonal skills sales acumen and industry knowledge to create an exceptional experience for guests and customers. The individual is responsible for promoting and selling luxury services enhancing guest satisfaction and ultimately contributing to the overall brand image. With a focus on cultivating relationships and anticipating guest needs the Luxury Sales or Air Hostess ensures that all service standards are met while fostering an environment of luxury and comfort. As this position often involves working in dynamic and highpressure settings it requires the ability to multitask and maintain professionalism embodying the ethos of the brand. The effectiveness of the personnel in these roles directly influences customer satisfaction levels and the organizations reputation in a competitive market.
Key Responsibilities
- Welcome and assist guests with checkin/checkout processes.
- Promote and sell hotel services and amenities to clients.
- Respond to customer inquiries and provide detailed information about services.
- Resolve complaints and provide solutions in a timely manner.
- Maintain a detailed knowledge of the services and facilities provided.
- Ensure the highest level of customer service is consistently delivered.
- Collaborate with other team members for effective operation.
- Execute sales strategies to maximize revenue and occupancy rates.
- Conduct followups with guests postvisit to gather feedback.
- Assist in organizing promotional events and marketing campaigns.
- Utilize CRM systems to manage customer relationships and inquiries.
- Facilitate smooth coordination between front desk housekeeping and management.
- Dress and present oneself according to brand standards.
- Create a warm and welcoming atmosphere for guests.
- Adhere rigorously to health and safety protocols.
Required Qualifications
- Bachelors degree in Hospitality Business Administration or related field preferred.
- Proven experience in luxury sales hotel management or customer service roles.
- Excellent communication skills both verbal and written.
- Strong negotiation and interpersonal skills.
- Familiarity with CRM software and Microsoft Office Suite.
- Ability to work flexible hours including weekends and holidays.
- Multilingual abilities are considered an asset.
- Strong understanding of luxury market trends.
- Exceptional organizational and time management skills.
- Demonstrated ability to meet sales targets and objectives.
- Ability to work well under pressure and adapt to changing environments.
- Experience in the airline industry for Air Hostess roles may be necessary.
- Strong grooming and personal presentation standards.
- Knowledge of local attractions and geography is a plus.
- Customerfocused mindset with a passion for hospitality.
- Valid travel documents and certifications if applicable for Air Hostess roles.
multilingual abilities,negotiation,knowledge of luxury market trends,interpersonal skills,team collaboration,organizational skills,skills,customer service,communication,crm software,customer,adaptability,microsoft office suite,luxury sales,sales,communication skills,time management,cultural awareness
Employment Type
Full Time
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